Day 3: a little disappointing
Whatever has been taught from last 2 days is considered as my routine now. Checked emails and voice messages from customers, and tried to solve all the problems. Still need to ask Curtis a lot of questions on how to handle different problems. I don’t want to make any wrong decisions. Curtis has a spreadsheet of all the possible questions customers may ask. Studied it for a while, and planning to make one of myself. Two new things learned: 1. the tracer to UPS. The so-called “tracer” is actually a claim to UPS for any lost parcels. Curtis showed me a whole pile of law cases happened when customers claimed didn’t get their orders. Doing tracer, though most of the time, UPS cannot find anything back, tells the customers at least we tried to retrieve their lost, though most of the cases, it’s the customers’ own fault. 2. Contact customer for declined orders due to their credit card or Paypal issues. Pretty simple. Mitch has a template of this kind of email. Just need to copy and paste. The whole day, still have a lot of time spot to fill in. When I have nothing to do, and dare not do anything else, just simply sit there and stare at the screen. It’s going to kill me!! When can they teach me something that needs to use my brain??
Day 4: Well well…
Maybe Mitch realized I’m not occupied. He assigned me to write descriptions for 3 new products to put on the website. Well, guess this is something require the activity of brain cells. Went to GooleProduct searched a lot similar products and based on their descriptions, polished mine. It’s a fun to read all these descriptions from different sellers and enjoy various product pictures. The size is a little problem: With my high heel and tight pants, I struggled to measure the dimensions of these products. However, Mitch returned my description, asking me to reword the whole thing in case we involve in any law case because of plagiarism. Plagiarism?? I changed almost everything! Finished the description at 11:30. Thank goodness, the whole morning is largely occupied. Replied emails and phone calls in the afternoon. Did the declined cases at the very end in case I cannot remember where I was tomorrow. When I didn’t really have a lot to do, just hang online. Guess it’s not a big deal. So what?! Cannot waste my time like that. Will paste my thesis and some articles online tomorrow so I can read at the office. I need to create my own working pace as long as I can finish my work on time.
Thursday, June 4, 2009
Tuesday, June 2, 2009
Working Dairy 1
June 1: First day of work.
Finally settled down in a small room in this big city. Set up clock at 7:00 am and asked Jackie to call in the early morning in case the malfunction of my stupid cell phone. Still, drove entirely an hour before reach the working place, almost got late. Phew~~~ Office manager lead me to my desk, and asked me to study their website for different products and policies the whole morning. Curtis answered some of the questions I had with their products and started the training at noon, which means my lunch break was cut to half an hour. In the afternoon, basically, just wrap up the leftovers from the previous employee, i.e. file UPS claims, void orders, get familiarity with different websites and products, follow up emails with customers. It’s kind of boring since a lot of things are pretty self-explained, but I guess that’s the way it is. Took off at 5:30pm to compensate the loss of 30 mins for lunch break. Anyway, it’s my first day of work. A little disappointed, but still my first try.
June 2, 2009: It’s getting there…
Slept late last night. Fei called at 7:00, and alarm rang twice, but still cannot move my ass out of bed until 7:30. Did everything in a rush. Who cares?! Don’t need to dress up, or really put on make-ups since there’re only 5 people in the office anyways. Ironically arrived 10 mins earlier, and had to wait for the manager to come open the door L. Keep filing UPS claims in the morning. So tedious and boring. Around noon, Curtis started to go through the voice messages with me for all kind of problems with customers. Got more familiar with the websites and company’s business. Starts to feel a little valuable as an employee. However, have to comply my time with Curtis, since I really cannot do anything without his instruction. Better be cautious in the beginning. Hope to get familiar with my duties soon, so to have my own schedule and timetable. Handled several cases by myself at the last 45 mins. Feels good. Took off at 6:00. Worked 30 extra mins. Tired but kind of excited that maybe it’s not as boring and insignificant as I thought. Need to feel I’m a valuable person. Guess I’m getting there.
Finally settled down in a small room in this big city. Set up clock at 7:00 am and asked Jackie to call in the early morning in case the malfunction of my stupid cell phone. Still, drove entirely an hour before reach the working place, almost got late. Phew~~~ Office manager lead me to my desk, and asked me to study their website for different products and policies the whole morning. Curtis answered some of the questions I had with their products and started the training at noon, which means my lunch break was cut to half an hour. In the afternoon, basically, just wrap up the leftovers from the previous employee, i.e. file UPS claims, void orders, get familiarity with different websites and products, follow up emails with customers. It’s kind of boring since a lot of things are pretty self-explained, but I guess that’s the way it is. Took off at 5:30pm to compensate the loss of 30 mins for lunch break. Anyway, it’s my first day of work. A little disappointed, but still my first try.
June 2, 2009: It’s getting there…
Slept late last night. Fei called at 7:00, and alarm rang twice, but still cannot move my ass out of bed until 7:30. Did everything in a rush. Who cares?! Don’t need to dress up, or really put on make-ups since there’re only 5 people in the office anyways. Ironically arrived 10 mins earlier, and had to wait for the manager to come open the door L. Keep filing UPS claims in the morning. So tedious and boring. Around noon, Curtis started to go through the voice messages with me for all kind of problems with customers. Got more familiar with the websites and company’s business. Starts to feel a little valuable as an employee. However, have to comply my time with Curtis, since I really cannot do anything without his instruction. Better be cautious in the beginning. Hope to get familiar with my duties soon, so to have my own schedule and timetable. Handled several cases by myself at the last 45 mins. Feels good. Took off at 6:00. Worked 30 extra mins. Tired but kind of excited that maybe it’s not as boring and insignificant as I thought. Need to feel I’m a valuable person. Guess I’m getting there.
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